**ANNOUNCMENT VIDEO**

Our Vasu Studio Hartford location will be closed as of July 1st, 2020. We'll be transitioning over to a fully digital learning platform, VASU University.

 

Please utilize this page as a resource to answer your questions + please email our customer support team at info@vasutribe.com with any additional questions. We're doing our best to continue to answer your questions, and appreciate your support + patience as we transition during this time.

 

 

 

 

GENERAL QUESTIONS 

How can we support you during this time?

This is a challenging + emotional time for our Co-Founders. Offering gentle + patient communication during this time is valued + appreciated. Shopping our online storesharing word about VASU University  on your social media platforms will mean so much. As soon as we're permitted, we'll be holding a Closing House Event + Fundraiser in Elizabeth Park to join our community together one last time + raise financial resources for our next venture.  We'll be holding a gratitude ritual for closure of this chapter, and a manifestation ritual to bless us on this next leg of our joinery. It would mean the world to us for you to be there, and if you're unable to attend stay tuned on how to donate. As we transition to our new platform, we'd love to receive a testimonial from you about your experience with VASU + our community! How did joining the community impact your life or self-care practices? The more authentic input we have from our existing community, the better we can continue to support you + bring our mission + impact around the globe. Please email your testimonial to info@vasutribe.com as named or anonymous. 

Can I call and speak to you via phone?

Our phone number is no longer in service, however we're here to answer your questions + support you via email at info@vasutribe.com

How can we stay in touch?

Pleas join our private VASU Community page on Facebook, follow us on Instagram, and sign up for our weekly newsletter!

How Do I Use My Mindbody Account Credit?

All account credit must be used by September 1st 2020. It can be used towards VASU University online membership (paid in full or monthly payments) and also towards our online store. Your account credit + our online offerings are through different merchants, so you'll need to email info@vasutribe.com to place your store orders, and to sign up for VASU University membership using your account credit. We have record of everyone's balance, and have emailed you with the amount you have to use, but please feel free to email us at info@vasutribe.com for your account balance.

 

 

 

 

 

SPA QUESTIONS 

Spa Package Holders

We've taken the remaining value of sessions based on what you paid for your package, and added account credit to your MindBody account. See above for how to utilize your account credit. No refunds will be offered. 

Spa Members Who Missed A Treatment From March

For members that had an appointment that was cancelled in March due to our closure, the amount of $109 has been put on your account as a credit. Please see above for how to use account credit

Are You Offering Refunds For My Spa Membership

No refunds are being offered. We communicated weekly with our spa members from the moment we closed via email, explaining that we'd be sending out Spa Ritual Boxes ($120 value) to bring the spa experience to you. We communicated consistently, explaining that if we didn't hear back we would mail a ritual box based on which treatments they loved receiving. The membership payment covered the cost of the box. Pauses were offered for those that requested. 

Can I continue to receive a monthly Spa Ritual Box?

Of course! Although our memberships have ended, you can continue to shop our online store anytime. VASU Members have been given a special discount code to use until September 1st 2020 to stock up (stay tuned for our Summer Seasonal Ritual Box!.) 

Can I Use My Last Membership Payment Towards VASU University?

All our members, including spa + yoga, had been given access to the soft launch of this digital platform. Your last + final membership payment covered the cost of your access to that. This hidden page that was given to you will be up until August 1st 2020 for you to enjoy + to cover your June membership payment. Members will be receiving an incredible deal to continue their journey with us on our new digital platform. Stay tuned in your inbox for that!

 

 

 

 

GIFT CARD QUESTIONS 

Gift Card Holders

All gift cards must be redeemed by September 1st 2020. They can be used towards VASU University online membership or our online store. Your gift card + our online offerings are through different merchants, so you'll need to email info@vasutribe.com to place your store orders + sign up for VASU University membership using your gift card. Please include your gift card number in the email. If you purchased a gift card for a friend or family member, please let them know to redeem their balance by September 1st 2020, in case they aren't on our email list.

I Can't Find My Gift Card Can You Look It Up For Me?

We're not responsible for lost or stolen gift cards, and can only utilize them for purchasing if we have the gift card number. 

 

 

 

 

 

 

 

 

YOGA QUESTIONS

10 Class Card Holders

We've taken the remaining value of classes based on what you paid for your card, and added account credit to your MindBody account. Now would be a wonderful time to take your yoga practice online with us! See above for how to utilize your account credit. No refunds will be offered. 

Are You Offering Refunds For My Yoga Membership?

No refunds are being offered. We communicated weekly with our members from the moment we closed via email, explaining that our yoga studio has moved to a digital platform, and worked hard to deliver weekly content to support your home practice. Pauses were offered for those that requested. 

Can I Use My Last Membership Payment Towards VASU University?

All our members, including spa + yoga, had been given access to the soft launch of this digital platform. Your last + final membership payment covered the cost of your access to that. This hidden page that was given to you will be up until August 1st 2020 for you to enjoy + to cover your June membership payment. Members will be receiving an incredible deal to continue their journey with us on our new digital platform. Stay tuned in your inbox for that!

 

 

 

 

 

 

 

 

 

 

 

 

 

VASU UNIVERSITY QUESTIONS 

How Do I Sign Up For VASU University?

Our physical location may be closing, however our mission deepens more than ever. This is why we've created VASU University, an online learning platform for all your at-home rituals + practices.Click HERE to sign up. If you're using a gift card or account credit balance towards this, please see above for how to do so. 

I'm already a VASU University Member, what happens moving forward?

Wohoo! We're thrilled to have you join us on our next venture. Congratulations for taking the deep dive into a home yoga practices, and thank you for utilizing VASU on this journey. The platform you've been using was our soft launch. That hidden page will be available until August 1st 2020. We're launching our proper platform on July 1st, which comes with exciting new amenities such as Livestreamed yoga classes..and many more exciting offerings! We'll be sending you the link to that late June to continue with your monthly payment, or to pay in full.